FAQ - Frequently Asked Questions
1How do you deliver and how much will it cost?
Orders are dispatched within 2-4 working days and delivered within 3 to 6 working days via a delivery company. During busy times this may be longer, but we will do our very best to dispatch your goods as quickly as we can. Please note that working days do not include Bank Holidays and weekends. International orders usually take 1-2 weeks for delivery but can take up to 4 weeks in exceptional circumstances.
2Do you sell gift vouchers?
Yes, we have online vouchers available to purchase on our website. If you choose online gift vouchers please indicate in the gift message box the email address you want the voucher sent to.
3Can my order be delivered to a different address from my billing address?
Yes, it can. You will find an option to choose a different delivery address during the checkout process. You can also save multiple addresses for a quicker checkout process, the next time you shop
4 What happens if I am out when the driver tries to deliver?
For UK deliveries, usually a card will be left and re-delivery will be attempted the next day. If the parcel cannot be delivered it will be returned to us. In that circumstance, we will contact you to arrange sending your parcel out again. For overseas delivery, you will need to contact your local courier service to arrange redelivery. PPG 4 KIDS is not responsible for arranging redelivery overseas.
5Is there VAT on my order?
There is no VAT on Children’s clothing, footwear or belts. Other products carry VAT at the standard rate of 20%, gifts and toys also carry VAT at 20%. Prices are shown inclusive of VAT where applicable.
6How do I pay for the goods?
You can pay for your order by using the following: Visa, MasterCard, Delta/Connect, Maestro, PayPal, Amazon Pay or bank transfers.
7Can you deliver anywhere?
Almost! We are unable to deliver to P.O. Boxes and certain countries where we cannot guarantee the status of recipients
8What do I do if an item does not fit or I don’t like the colour?
If you wish to return an item from your order, you must do so within 28 days from the date of delivery. Non-faulty items being returned from and outside the UK are returned at the customer’s expense and risk. We recommend in all cases you obtain a certificate of postage in case the parcel should go missing
Please return to:
PPG 4 KIDS
Unit D1 - Stable Hire
Park Avenue Industrial Estate
Luton
LU3 3AE
Please complete the returns form so we know whether to replace the goods with a different size or colour or credit you. If you require a refund, it will be made promptly providing that the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of customer services will contact you.
Please return to:
PPG 4 KIDS
Unit D1 - Stable Hire
Park Avenue Industrial Estate
Luton
LU3 3AE
Please complete the returns form so we know whether to replace the goods with a different size or colour or credit you. If you require a refund, it will be made promptly providing that the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of customer services will contact you.
9What if I have any queries?
Feel free to contact us at
info@ppg4kids.co.uk
tel: +44 (0) 208 144 8858
info@ppg4kids.co.uk
tel: +44 (0) 208 144 8858